Simple, fair
returns & exchanges
Per hygiene laws and for sanitary purposes, we cannot accept returns or exchanges on hair that has been used or washed because it is a real human hair product. No exceptions can be accepted.
Return Window
Our 7-day return policy begins from the day your order is successfully delivered. Within this window, returns are accepted on unused, unwashed merchandise in its original condition.
Customer Responsibilities
You are responsible for paying all return shipping costs, customs and duties.
Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address. We recommend using a shipping provider with signature confirmation and/or insurance to protect your package.
Company Limitations
Luxshinehair assumes no responsibility for merchandise damaged or lost by the carrier handling the returned merchandise.
Refund Processing
Luxshinehair must receive the merchandise physically at our office before the refund process happens.
We will refund the purchase amount of the product only. The shipping cost and other fees (if any) will not be refunded.